Channels support executive – technical at KCB Bank Tanzania 2022

Job Summary:

To provide the necessary technical support and guidance on digital Channels like POS, E commerce, mobile banking, internet banking etc.  by offering and maintaining quality of services to digital channels.

Job Details

KEY RESPONSIBILITIES:

• Providing quality technical support to Customers and managing Customer expectations by providing adequate support without boundaries.
• Responsible in ensuring that there are no unnecessary queues of unprocessed technical requests from customers in the digital financial services unit.
• Ensuring that standard rules, procedures, and regulations are compiled when providing technical support.
• Promptly respond to different technical issues concerning digital channels on behalf of the Bank and ensure effective resolution.
• Conduct market surveys on digital products and best technologies to be applied on digital financial service delivery and advice the head of the unity plus other stakeholders on necessary steps to take.
• Serve as custodian of and maintain a database of bank channels assets and relevant working tools that are issued to customers on daily basis.
• Support and handling of digital channels technical query from Branches and sales team.
• Work hand in hand with stakeholders including vendors on ensuring proper maintenance of POS terminals is done timely and efficiently.
• Any other duties assigned by superior

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DAILY RESPONSIBILITIES:

• Responsible for configuring of working tools like POS, E commerce, mobile solutions etc. within the unity while ensuring full compliance of standard operating procedures.
• Responsible for providing post activation technical support to clients thorough the sales team.
• Maintain records of all devices and other working tools and ensure the inventory is updated on daily basis.
• Monitor network performance to POS devices and provide relevant solutions when required.
• Providing quality service to Customers and managing Customer
• Preparing weekly and monthly reports to management on performance and issues related to digital channels.

REQUIREMENTS:

• Bachelor’s degree in IT/Computer science or relevant field
• A minimum of 2 years’ experience in channels technical support or customer support
• Professional qualification in technical certifications / software development is an added advantage

The deadline for receiving Application is 24th March 2022

HOW TO APPLY: CLICK TO APPLY ONLINE VIA OFFICIAL WEBSITE