Job Vacancies at Johari Rotana March 2024

We are currently seeking for passionate and dynamic Kitchen professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Chef De Partie, you are responsible for assisting the Chef De Cuisine in the day to day operation, taking care of daily food preparation and duties assigned to you through the superiors to meet the standard and the quality set by the Outlet Chef.

• Maintain the highest possible hygiene and maintenance standards. Ensure the highest degree in applied hygiene and food safety as per the ADFCA, HACCP guidelines to ensure that the food served to the Guest is of highest quality and standard
• Instruct and lead subordinates through their daily requirements in food preparation to ensure that all ready to serve dishes are of appropriate portion and presented as per standards set by the Outlet Chef
• Work in close cooperation with all other key departments in the Hotel to ensure a smooth operation
• Control the food cost by practicing economy of inventory items to ensure sufficient supplies and minimize cost by avoiding wastage and spoilages
• Attend required meetings and daily briefings with your team members ensuring efficient communication, to run Kitchen section smoothly
• Guide and train the subordinates on a daily basis to ensure highly motivated and economical working environment
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures

Knowledge & Competencies

The ideal candidate will be positively spirited, passionate about food and committed to work together with the service team to deliver an amazing guest experience every time. You are a positive, dynamic, creative and dedicated team player with the ability to work in a multicultural environment and under difficult condition while possessing following additional competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Guest Experience Coordinator, you are responsible to facilitate the guests arrival and departure by streamlining the operation and communication within the Front Office and other departments, ensuring every guest stay will become a memorable experience.

General Duties and Responsibilities:

• Maintain effective communication with all related departments to ensure a smooth service delivery.
• Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints that may arise.

•   Maintain good working relationship with all Front Office colleagues with particular emphasis on Guest Services and Front Desk
•     Ensure that the guest receive the accommodation he / she is expecting.
•      Coordinate with all Managers and Supervisors of Front Office to ensure that daily Front Office operations run smoothly.
•     Coordinate with all other operational departments to ensure all requirements are communicated effectively and efficiently.
•    Attend to all guest inquires, that are directed to them, in a professional and helpful manner.
•    Ensure all arriving guests rooms are either assigned prior to arrival or are sufficiently available for the Front Desk to allocate upon arrival.
•    Maintain an up to date knowledge of all groups in terms of arrival, stay and departure requirements and communicate this with the department.
•     Ensure all guest billing is prepared prior to departure to avoid any delays or discrepancies.
•    Ensure that rooms control, and room revenue controls are in place.

• Ensure all accounting auditing practices are in line with company practices and governmental requirements, check audits and registration cards before sending them to accounts.

•      Assist the Guest Service team in the lobby when required.

• Know all the emergency procedures and general crisis situation management, including fire and emergency procedures, procedures of handling of Fire Panel, ensuring guest and colleagues safety is followed by all team members.
• Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment.
• Comply with the hotel environmental, health and safety policies and procedures.