Call Centre Representative (190 Posts) at TANESCO

Job Position Call Centre Representative (190 Posts) at TANESCO

Tanzania Electric Supply Company Limited (TANESCO) is a Parastatal organization established by Memorandum and Articles of Association incorporated in 26th November, 1931 which established Tanzania Electric Supply Company Limited (the then Tanganyika Electric Supply Company Limited -TANESCO). The Company generates purchases, transmits, distributes and sells electricity to Tanzania Mainland and sells bulk power to the Zanzibar Electricity Corporation (ZECO), which in turn sells it to the Public in islands of Unguja and Pemba. TANESCO owns most of the electricity generating, transmitting and distributing facilities in Tanzania Mainland with estimated population of 50 million.

JOB TITTLE: CALL CENTRE REPRESENTATIVE – 190 POST

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DUTIES AND RESPONSIBILITIES

i.Handle customer inquiries/ complaints and ensure customers receive efficient and satisfactory services in the Region;

ii.Receive calls from customers and relay information to the recipient staff clearly, timely and perfectly;

iii.Register all customer complaints in the special register and TANESCO’S Service Delivery Management System (SDM);

iv.Proper recording of time used to restore/repair/respond to customer complains/breakdowns;

v.Answering customers queries and give clear clarification to customers; and

vi.Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

QUALIFICATION AND EXPERIENCE

Form IV or VI with Diploma in Marketing or Customer Services from recognized Institution/University; Computer knowledge is compulsory. One year working experience in a related field is added advantage.

REMUNERATION As per TANESCO’s Salary Scale

Deadline for receiving application is 28th October 2021

HOW TO APPLY: CLICK TO APPLY ONLINE BELOW