Job Position National Individual Consultant -Human Centered Design (HCD) at UNICEF
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, Health
In Tanzania, 40,000 newborns die each year and another 40,000 babies are stillborn. Moreover, the country records up 8,000 maternal deaths yearly with poor quality of care (QoC) as one of the major causes. With the drastic increase in proportion of women delivering in health facilities in the last decade, poor quality of care has become a significant and concerning contributor to maternal and perinatal mortality in the country.
To address issues surrounding quality of care, UNICEF embarked on and developed a unique social accountability program that leverages health care users’ feedback, Mama na Mwana (MnM), to improve quality of RMNCAH services and contribute to the reduction of maternal, neonatal and postnatal mortality. Mama na Mwana program promotes health seeking behavior (better utilization) among pregnant and lactating women and increases health facilities’ accountability to communities. The program utilizes mobile phone technology platform (mHealth) as a tool for collecting clients’ feedback, analyze them to generate results/themes that are discussed at community level during social dialogues.
Another promising approach towards improving quality of care is the Human centered Design (HCD). This approach positions end-users at the center of service delivery cycle, from design, implementation, evaluation, and proposition of solution to identified barriers. Through this approach, end users are empowered to identify and develop solutions that are context specific and beneficiary centered. With this understanding mind, UNICEF Tanzania country office plans to integrate Human Centered Design approach into Mama na Mwana program.
How can you make a difference?
Human centered design aims to generate/ produce /deliver systems products including health care services by starting with the end-users/beneficiaries in mind. Mama na Mwana focus is also beneficiaries’ empowerment and engagement and for this case, clients receiving RMNCAH services. Integration of Human Centered Design in specific points within the Mama na Mwana pathways will increase efficiency and effectiveness of Mama na Mwana program, prevent implementation of parallel programs with similar end goal and the strengthen Mama na Mwana results across the board.
MAIN OBJECTIVES, DELIVERABLES AND TIME FRAME
Main objectives:
The overall objective of this consultancy is to support UNICEF Tanzania’s Health section to develop and implement HCD applied Mama na Mwana program.
The specific objectives include:
- To provide technical support in the integration of Human Centered Design into Mama na Mwana Program
- To capacitate health care system to implement HCD applied Mama na Mwana program
- To document and disseminate learnings from HCD/MnM integration for implementation at scale
Specific Tasks of the consultant
The consultant is expected to support UNICEF Health section with technical expertise on Human centered Design and work on the following tasks contributing to the consultancy objectives:
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- Review of the current MnM programme and development of comprehensive report on HCD integration in MnM pathways
- Develop HCD/MnM training manual and support training of key stakeholders
- Engage and capacitate key stakeholders on HCD and HCD applied MnM program
- Lead implementation of HCD focused social dialogues in Mama na Mwana learning districts
- Compile and share progress reports of HCD integration in Mama na Mwana learning districts
- Document learnings, develop and share a checklist for stepwise HCD/MnM integration
HOW TO APPLY: CLICK TO APPLY ONLINE VIA OFFICIAL WEBSITE
