Specialist Internet Banking System Support at (2 Position) at NMB Bank Dec 2021

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Duration- Two Years

• Creating, maintaining, supporting, and enhancing the internet banking system using standard web applications.
• Provide second level support for daily maintenance and support of internet banking systems and resolution of issues.
• Independently leverages digital or technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, and improve performance of the Internet banking.
• Participate in the analysis and evaluation of current business and system processes, interfaces, and workflow around internet banking.
• Assists in maintaining and enforcing IT policy documents, standard operating procedures, workflows, and all systems documents.
• Troubleshooting to resolution all technical incidents and challenges encountered in Internet Banking Systems.
• Develop, implement, and test disaster recovery and contingency plans for the Internet Banking system.
• Understands vendor roadmaps, manage relationships, feedback, and escalations.
• Collaborating with business analysts, project leads and IT team to resolve issues and ensuring solutions are viable and consistent.
• Risk mitigation planning for technical and business issue raised around Internet Banking.
• Documentation of all processes, procedures, frameworks, and technical manuals around Internet Banking.

• Strong knowledge of Internet Banking Systems and operations.
• Strong knowledge of tools (Visual Studio, PL/SQL, JAVA, C, .Net, PHP, etc.)
• Strong Knowledge of relational database management systems (RDBMS).
• Strong knowledge of remittance services both national and international
• Good knowledge of bank policies and procedures.
• Good project management skills.
• Good knowledge of remittance services both national and international.
• Excellent communication skills.
• Problem Solving Ability.
• Stakeholder management.
• Reporting writing skills.
• HTML/XHTML, CSS, JavaScript
• Server architecture.
• Experience with Webservers such as OHS, IIS, Apache.
• Experience with Middleware such as apache tomcat, JBOSS, WebLogic

• Holder of University Degree in Business Computing, Computer science / information and communication Technology or equivalent qualifications from recognized institution.
• Overall 2 years experience.
• Experience in information system especially in Payment systems, Internet banking or ecommerce platforms.
• Strong experience in information systems development and administration,
• Excellent skills in project management and IT services delivery management
• Service management experience such as managing incidents, issues or problems including technical or operational issues.