Relationship Manager; Government Banking- Zanzibar at CRDB Bank Nov 2021

Reporting line- Senior Manager; Local Government

Job Summary

To drive the Government business portfolio both in volume and value through building a positive relationship with the Government and its stakeholders within Zanzibar (Unguja and Pemba) by generating/identifying new business opportunities/avenues for the Bank.

Key responsibilities:

• Grow unit’s profitability through effective development of new business opportunities with 50 – 75% of time dedicated to calling and potential customers to identify business needs and corresponding sales opportunities bank-wide.
• Work closely with Branches to understand Government Financial needs and recommend/share with HQ departments to develop solutions.
• Prepare and deliver formal presentations to customers and potential customers.
• Support the development of long-term Government business retention plans.
• Prepare key business periodical reports to both internal and external stakeholders.
• Provide professional financial advisory services to Government accounting officers and other stakeholders within Zanzibar.
• Resolve customer complaints quickly and effectively.
• Perform quarterly analysis of Government deposit trends and share analysis with recommendations to team leader.
• Forward upselling and cross-selling opportunities to the responsible unit within the Bank.
• Perform market analysis to gain a solid knowledge of competitors.

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Experience, Knowledge and Skills Requirements

• Bachelor’s Degree in Business Administration, Account, Finance or any other equivalent and relevant qualification from an accredited institution.
• Minimum of 3 years experience in Sales and deposit mobilisation.
• Understanding of Zanzibar Government structure and administrative levels.
• In-depth knowledge of Bank products, services and delivery channels.
• Selling and Negotiation Skills.
• Strong analytical and problem-solving skills.
• Relationship Management skills.