Four Seasons Hotels and Resorts jobs March 2024
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Job tittle: F&B Supervisor
Applicants with Tanzanian work authorization will be considered.
Job Description
Is directly responsible for the day to day key processes in area of work.
- Assists managers in executing the day to day operational requirements
- Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
- Actively offers operational, employee and customer (internal and external) related feedback to management
- Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.
- Ensures the work area is ready for service with pre- and post service checks completed; assists in preparation of mise-en-place
- Directs colleagues and takes responsibility for quality and sequence of service in his/her work area; takes orders for, serves (where applicable, prepares) food and beverages to guests as per Lodge standards in a friendly, timely and efficient manner
- Is thoroughly familiar with wines and menu items and able to compose and recommend suitable menu progression and wine pairing; up sells sensitively
- Provides genuine hospitality and recognition, acts as host/hostess in the work area. Keeps abreast of events in the Lodge and promotes services and products
- Engages in guests interaction in a sensitive and appropriate manner; anticipates guest needs and ascertains satisfaction; takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur
- Adheres to the Lodges’s code of conduct and grooming & hygiene standards
- Is seen as working hands-on, assists colleagues in crunch times; Walks the talk
- Actively participates in briefings and meetings
- Maintains a clean and orderly work area and promotes a safe working environment
- Performs any additional duties as assigned
- Handles service of large tables, VIPs and private events
- Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner
- Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented
- Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner
- Ensure a clean, stocked station for the smooth running of his/her station.
- Clean in and around Restaurant area as required and as directed by the Restaurant Supervisors and Managers.
JOB DESCRIPTION Position: Restaurant Supervisor Reports to: Assistant Restaurant Manager/ Restaurant Manager DEPARTMENT: Food & Beverage CODE: FB EFFECTIVE: December 2018 REPLACES: N/A DIVISION HEAD APPROVAL: PEOPLE AND CULTURE APPROVAL:
- Assist clients during a Fire or Emergency Evacuation.
- Collect food from the kitchen when required.
Non-essential Functions
- Makes drinks in the Bar for Lodge Guests
- Attends all scheduled training sessions
- Act as a trainer for new employees to ensure they learn from the beginning the standards and procedures. To ensure new employees to the department receive the correct first day orientation and standards training manual.
- Assists in supplies requisitions according to established procedures
APPLICATION INSTRUCTIONS: CLICK HERE TO APPLY
