Customer Relations Officer (4 Posts) at TANESCO

Job Position Customer Relations Officer (4 Posts) at TANESCO

Tanzania Electric Supply Company Limited (TANESCO) is a Parastatal organization established by Memorandum and Articles of Association incorporated in 26th November, 1931 which established Tanzania Electric Supply Company Limited (the then Tanganyika Electric Supply Company Limited -TANESCO). The Company generates purchases, transmits, distributes and sells electricity to Tanzania Mainland and sells bulk power to the Zanzibar Electricity Corporation (ZECO), which in turn sells it to the Public in islands of Unguja and Pemba. TANESCO owns most of the electricity generating, transmitting and distributing facilities in Tanzania Mainland with estimated population of 50 million.

JOB TITTLE: CUSTOMER RELATIONS OFFICER – 4 POST

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DUTIES AND RESPONSIBILITIES
i.To provide quality services to the customers to ensure their needs are timely and effectively attended;

ii.To ensure all reported or documented technical faults (Temporary Breakdown) are closed and follow-up of the open issues and individual customers are done timely to ensure minimal complain and effectiveness of our service to clients;

iii.To handle all customer care issues at the region and become the official first point of contact with a customer to ensure no issues lay unattended and all complaints and cases are closed in the minimal time with less interruptions to a customer;

iv.To deal with customer service survey feedback to ensure excellent customer care services is given to our clients and their needs are responded timely;

v.To regularly and timely update customers in the region on issues regarding our services such as products and services; planned and unplanned maintenance; and

vi.To advice Regional Customer Relation Officer on all customer care issues at the region to ensure, value and quality services are provided.

QUALIFICATION AND EXPERIENCE

Bachelor Degree/Advanced Diploma either in Marketing, Business Administration (majoring in Marketing or Public Relations) or Mass Communication and Public Relations from recognized Institution. Computer knowledge is compulsory and One year of working experience in the relevant field.

REMUNERATION As per TANESCO’s Salary Scale

Deadline for receiving application is 28th October 2021

HOW TO APPLY: CLICK TO APPLY ONLINE BELOW