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Home » Customer Experience – Airport Services Duty Officer – Kilimanjaro at Qatar Airways

Customer Experience – Airport Services Duty Officer – Kilimanjaro at Qatar Airways

by Ajira

Job Position Customer Experience – Airport Services Duty Officer – Kilimanjaro at Qatar Airways Tanzania

About the role

We are recruiting for an Airport Services Duty Officer based in Kilimanjaro, Tanzania.

In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard.  You will achieve optimum customer satisfaction and on-time department of flights.  You will also have overall control of the shift as a direct representative of the Airport Services Manager.  You will also ensure punctuality and safety of all Qatar Airways operations.

Specific accountabilities include:

• Ensuring that passenger and aircraft handling practices conform to the safety and security standards
• Ensuring that all QR aircraft handling standards are met on a shift basis
• Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
• Ensuring proper allocation of manpower and resources in the airport operations
• Completing checks to ensure adequate standards are maintained
• Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
• Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

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Qualifications

The successful candidate will have the following qualifications and skills:

• Relevant College or University qualification
• Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
• Excellent communication skills with fluency in English language.
• Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations
• Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
• Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
• Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
• High level of computer literacy
• Excellent customer focus and service delivery.

Deadline for receiving application is 20th October 2021

HOW TO APPLY: CLICK TO APPLY ONLINE VIA OFFICIAL WEBSITE

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