Commercial Manager at Kibaigwa Urban Water Supply and Sanitation Authority 

Job Position Commercial Manager at Kibaigwa Urban Water Supply and Sanitation Authority

Kibaigwa Urban Water Supply and Sanitation Authority (KIBAWASA) was established on 28^th April 2015, by the Minister Responsible for Water, in accordance with the Water Works Regulations No. 371 of 1997, Section 3(3), through the Water and sanitation Act of 2012, KIBAWASA specified under this act is declared to be under Class III. The Authority meets the operational costs which include Staff salaries and electricity costs. KIBAWASA covers all cost mentioned except salary for Managing Director who is paid by Dodoma Urban water saupply and Sanitation Authority(DUWASA).

Before initiation of the Water Board, Water supply services in Kibaigwa Township were delivered by the Board of Trustee (KIWASU) and then responsibility was handed to Dodoma Urban Water Supply and Sanitation Authority (DUWASA) after the existed Board of trustees was dissolved.

JOB TITTLE: COMMERCIAL MANAGER – 1 POST

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WORK STATION: KIBAIGWA TERMS OF EMPLOYMENT: PERMANENT AND PENSIONABLE

DUTIES AND RESPONSIBILITIES

i. To head the Department responsible for customer services and follow up of payments of water bills by customers;
ii. To advise the Utility Manager on all issues concerning business of the Authority;
iii. To check and direct subordinates on customer data collection, entry, computations and analysis to ensure they are effectively and efficiently done;
iv. To develop and implement strategies for meeting customer demands for water and improving customer service;
v. To check on customer database to ensure it is up-dated regularly and current;
vi. To direct subordinates to ensure that a customer survey is carried out continuously to understand the current credit status and needs of customers;
vii. To monitor availability of water supply at public supply points as per stand pipes;
viii. To supervise disconnections and reconnections of water supply of defaulting customers to ensure they are timely carried out;
ix. To manage the communication between customers and the Authority to ensure that customers are informed of all developments regarding water and sanitation services they can get from the Authority;
x. To manage meter readings, calculation of water bills, preparation and distribution of the bills;
xi. To coordinate appropriate procedures for collecting and disseminating customer queries, complaints or concerns to ensure that they are soundly attended and resolved;
xii. To monitor the revenue collections from customers and recommends appropriate policies or plans to ensure timely payments;
xiii. To set-up annual billing or revenue collection targets depending on the service supply and demands of consumers, and devises appropriate methods to achieve them;
xiv. To monitor and facilitate continuous customer survey or inspections to ensure that all customers are registered and that water supplied to consumers is billed according to the agreed procedures;
xv. To set-up and coordinate mechanisms for identifying, verifying and recommending vulnerable groups and individuals who may qualify for free water services according to the guiding policies;
xvi. To periodically coordinate and analyze prepaid meter training needs in order to ensure they cope with the required technology and environment;
xvii. To conduct open performance review and appraisal of subordinates and gives feedback;
xviii. To develop individual objectives/targets and performance standards as part of the individual performance agreement in consultation with the immediate superior; and
xix. To perform any other duties as may be assigned by the Managing Director.

QUALIFICATION AND EXPERIENCE

Bachelor degree/Higher Diploma/Advanced Diploma in Business Administration or equivalent qualifications from a recognized institution with at least three (3) years working experience in a similar organizations in a position of dealing with customers.

REMUNERATION As per Authority scheme of Service

Deadline for receiving application is 28th October 2021

HOW TO APPLY: CLICK TO APPLY ONLINE BELOW