Job Position Manager, Mobile Lending and Analytics at Absa Bank
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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
The purpose of the function is to co-manage ABT virtual lending with JUMO and Centre teams in growing quality Mobile banking credit extension compliments Absa conventional retail customer value proposition (CVP), and endeavors to service customer needs across a broad spectrum and reaching traditionally uneconomical retail segments without the need for a physical branch. In collaboration with a Finetech (JUMO) and Mobile Network Operator (Tigo), the CVP delivers; a) Cost effective attainment of financial inclusion through virtual lending platform; b) Improved balance sheet position through attracting liquidity at a lower cost; c) Expanded Absa digital CVP that includes savings solution and reduced reliance on conventional customer engagement touch points
Job Description
To lead the Mobile Lending and Analytics function and take primary accountability ensuring that quality mobile lending portfolio is achieved while also providing analytical solutions/monitoring packs, MI, models, profitability measurement and Impairments are managed effectively, aligned to process compliance as per policy guidelines.
Manage development of JUMO MI and analytics required for all Retail Credit Governance committees within country Assess virtual lending portfolio profitability, growth and risks on an ongoing basis Ensure compliance with Group Credit Policy, local banking regulations, agreed JUMO credit framework and product plan. Co-ordinate and provide various inputs and responses on overall impairments, forecasting, and analytics to stakeholders Fully understand JUMO CVP construct, participate in development of credit score validation, and models that measure customer credit risk profiles and match these to product arrangements, with a view to optimize product profitability. Ensure timely provision of fully reconciled loan loss allowance of JUMO credit portfolio.
Time Management
Description
Mobile Lending – JUMO
Time split%: 40%
Collaborate with Retail Credit, Retail, Finance, JUMO and Centre to ensure optimal delivery of revenue and customer acquisitions targets Analyse the trade-off between different drivers across the virtual lending product lifecycle – pricing, volume, tenure, probability of default etc. – how this relationship impacts overall revenue, asset quality, impairment and profitability, portfolio strategies and to provide recommendations based on the best way forward Undertake detailed credit analysis of mobile lending loan portfolio by processing large volumes of data and converting it into accurate information for decision making Analyse portfolios to identify pockets of risk or opportunity and develop proactive strategies that assist in optimizing revenue potential Assist with weekly/monthly portfolio meetings to drive JUMO plans for ongoing and new initiatives between Country and Centre to ensure they are within budget and on target Assist with forecasting of key portfolio metrics as per operating Product Plans Manage the monthly impairment processes, ensuring that adequate controls are maintained over impairment and duly agreed by country and Centre Ensure that models are appropriate for the business use and that they are monitored and tracked as per policy Participation in continuous analysis, research and testing to assure effectiveness of credit risk models and tools for both conventional and JUMO credit CVPs. Provide input to annual product plan reviews and ensuring that country observations are duly incorporated Coordinate quarterly and ad hoc reviews that may precede Product Plan annual review Participate in visits to Mobile Network Operator, JUMO and other prospective MNOs, and attend events that may be relevant to mobile lending developments Have regular calls and contact with JUMO and Centre senior managers to obtain understanding of mobile lending business in order to enhance understand portfolio credit migration
Portfolio Analytics and Models Management
Time split%: 30%
Consistently manage and timely deliver analytics support to minimise losses and maximize profits through trend analysis, impairment analysis, account management analysis, profitability analysis, stress testing, collections strategies and loss reduction strategies Identify opportunities to reduce loss, enhance revenue by building new rules & strategies, cross sell, up sell models Identify new opportunities for enhancing, streamlining services through use of advanced analytics, automation and optimization Use statistical tools and techniques such as – forecasting, segmentation, predictive analytics etc. to aggregate and analysis management information for decision making purpose Evaluate projects from a business perspective and showcase analytics value add across projects and different forums Ensure that both conventional and JUMO models are well understood and working in collaboration with Group’s Independent Validation Unit in respect of model development and validation processes Participate, review and provide challenge in workday meetings to establish month end impairments forecasts and understand impairment drivers Ensure all modeling issues are pro-actively identified and addressed by regularly engaging with relevant stakeholders, for instance if model inputs appears to be missing or inaccurate, this need to be addressed and communicated to stakeholders Ensure timely delivery of IFRS 9 and prudential standards impairments and other requirements Ensure efficient management of responses to local and Group driven regulatory queries. Additionally, ensure new regulatory requests are duly implemented and aligned with existing requirements are Strong IFRS 9 subject matter, lending knowledge and credit risk models (PD, EAD, LGD, staging and ECL) both in respect to development, calibration, monitoring practices and downstream usage of modelled outputs by Retail, Finance, Credit and Risk Ability to articulate trends and impact of PDs, LGDs, EADs and ECLs in terms of modelling and non-modelling drivers of the retail portfolio, and relate to macroeconomis, methodology and credit policy Being able to articulate complex information in concise and structure manner adjusted for audience ranging from technocrats to senior executives
Stakeholder Management Objectives: 10%
Partner with Retail Banking units, Finance, Centre and other support functions to develop and execute strategic plans Proactively communicate with stakeholders within the Bank and Group on mobile lending credit issues. Ensuring that sufficient actions are undertaken to resolve all control weaknesses highlighted through the various credit risk reviews and audit processes. Escalating significant events to Head Retail Credit Risk Working with ABT Governance Risk Forums to develop assessment models for qualification product related credit risk on mobile lending and impairment. Ensuring the credit risk associated with new and changed products, services and processes are duly assessed Working with various senior stakeholders across various functions of Absa and Centre to provide insights of emerging risks and portfolio developments Ably coping with rapidly evolving priorities, good organization, logical thinking and problem solving Supporting Head of Retail Credit facing off local and Centre senior management to ensure all queries are resolved in a timely manner
Risk and Controls Objectives: 10%
Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture Understanding of own role in the end to end processes in which you play a part, including applicable risks and controls. Adhere to Absa’ policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management. Understand and manage risks and risk events relevant to role. Ensure timely reporting of all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented. Ensure personal and team members complete all mandatory training timely
Leadership
Time split%: 10%
Manage and sustain a highly motivated team of credit and model analysts maintaining excellent relationships within own team and wider business to ensure achievement of business goals Consider the training and development needs of the team and support the development and implementation of solutions Ensure effective performance development and succession planning for the team Encourage frequent knowledge sharing between team members Conduct quarterly PD discussions with team members according to PD guidelines Address poor performance of any team member through a formal development programme and ensure that continued poor performance is appropriately dealt with. Motivate team members and ensure that their efforts are recognized.
Technical skills / Competencies
Qualifications
Accounting Concepts & Principles Credit, Risk Detection and Monitoring Analytics and Modeling Knowledge of SAS, SQL and other statistical programming languages Statistical background and skills Highly analytical mindset Entrepreneurship Graduate in mathematics/statistics/economics/computer science/engineering/accounting and finance
Knowledge, Expertise and Experience
Business Process Management and Develop customer (internal/ external) orientation Relationship Management and Teamwork Financial Services Knowledge and Absa Knowledge Expected credit loss models, Application and collections score cards Flexibility & Adaptability and Innovative Approach Result Orientation and Problem Solving Decision Making, Verbal and Written Communication Systems Knowledge
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)
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