13 Job Positions At Iringa Water Supply and Sanitation Authority (IRUWASA)
Iringa Water Supply and Sanitation Authority (IRUWASA) is a Government Institution which has the duty of providing potable water and sanitation services at affordable prices to the residents of Iringa Municipality for enhancing their health and quality of life. In order to achieve the compact objectives, IRUWASA now seeks applications from suitably qualified Tanzanians who are self-motivated, hardworking, honest and committed to their work to fill the following posts:
POSITION: ASSISTANT TECHNICIAN GRADE II (PUMP OPERATOR) -MECHANICS (2 POSTS)
DUTIES AND RESPONSIBILITIES
i. To operate water pumps according to agreed schedules;
ii. To monitor water levels in the storage water reservoirs;
iii. To make and maintain housekeeping of water pumps, pump houses and their surroundings;
iv. To maintain and keep proper records and reports of pumps performances, faulty water pumps and breakdowns, electric power failures, and the amount of pumped water at established time intervals from clean water storage reservoirs;
v. To ensure that the required dosage of water treatment chemicals/reagents is administered according to the required standards;
vi. To take meter readings of electricity and water consumptions at established time intervals;
vii. To record pressure gauges performances at established intervals;
viii. To make proper reporting on water colour changes;
ix. To maintain records of plants and pump performance and reports any breakdowns immediately; and
x. To perform any other related duties as may be assigned by the Supervisor.
QUALIFICATIONS AND EXPERIENCE
Holder of a Form IV/VI Secondary Education Certificate with a Trade Test Grade II/CBeT Level II/NVA/VC II in Mechanical Certificate from a recognized institution.
REMUNERATION: Salary Scale: IWAS 2 as per IRUWASA Scheme of Service.
POSITION: ASSISTANT TECHNICIAN GRADE II (PUMP OPERATOR) PUMP MECHANICS (2 POSTS)
DUTIES AND RESPONSIBILITIES
i. To operate water pumps according to agreed schedules;
ii. To monitor water levels in the storage water reservoirs;
iii. To make and maintain housekeeping of water pumps, pump houses and their surroundings;
iv. To maintain and keep proper records and reports of pumps performances, faulty water pumps and breakdowns, electric power failures, and the amount of pumped water at established time intervals from clean water storage reservoirs;
v. To ensure that the required dosage of water treatment chemicals/reagents is administered according to the required standards;
vi. To take meter readings of electricity and water consumptions at established time intervals;
vii. To record pressure gauges performances at established intervals;
viii. To make proper reporting on water colour changes;
ix. To maintain records of plants and pump performance and reports any breakdowns immediately; and
x. To perform any other related duties as may be assigned by the Supervisor.
QUALIFICATIONS AND EXPERIENCE
Holder of a Form IV/VI Secondary Education Certificate with a Trade Test Grade II/CBeT Level II/NVA/VC II in Mechanical Certificate from a recognized institution.
REMUNERATION: Salary Scale: IWAS 2 as per IRUWASA Scheme of Service.
POSITION: ASSISTANT TECHNICIAN GRADE II (PLUMBER) – (8 POSTS)
DUTIES AND RESPONSIBILITIES
i. To repair all water leakages as detected;
ii. To install customers‟ water meters;
iii. To participate in rehabilitations of water supply structures;
iv. To monitor and reports unauthorized water connections;
v. To report water losses, distribution faults and takes immediate measures to resolve the problems;
vi. To carry out water disconnections of debtors and reconnections after payments;
vii. To maintain proper records of water connections/disconnections and
viii. reconnections carried out;
ix. To prepare appropriate tools and materials required for execution of repairs/or new connections;
x. To ensure all pipes installations, repairs and maintenances are properly aligned;
xi. To ensure all water pipe bursts are properly repaired;
xii. To identify the manholes to be repaired;
xiii. To identify whether the step irons (crampons) in manholes are well secured to avoid slippery inside the manholes;
xiv. To fix crampons inside the manholes;
xv. To strictly implement operating instructions of sewerage machines and equipment;
xvi. To Assists in collecting customer‟s sewerage data and information;
xvii. To report sewerage pipe faults to responsible officers;
xviii. To prepare and update a list of all customers who are provided with sewer services;
xix. To assist in monitoring sewerage connections and recommend rectification measures;
xx. To prepare weekly and monthly reports; and
xxi. To perform any other related duties as may be assigned by the Supervisor.
QUALIFICATIONS AND EXPERIENCE
Holder of a Form IV/VI Secondary Education Certificate with a Trade Test Grade II/CBeT Level II/NVA/VC II in Plumbing or Plumbing and Pipe Fittings Certificate from a recognized institution.
REMUNERATION Salary Scale: IWAS 2 as per IRUWASA Scheme of Service.
POSITION: ASSISTANT CUSTOMER CARE OFFICER – (1 POST)
DUTIES AND RESPONSIBILITIES
i. To assist in receiving and attending customers‟ complaints and channel them to the respective departments for further action;
ii. To assist in making follow-ups of customers‟ complaints received and ensure that proper and timely remedial action is taken to provide the required services;
iii. To assist in ensuring that all new customers are registered to the database with accurate account information;
iv. To assist in making sure that all authorized water reconnections are carried out on time as per Customers Service Charter;
v. To assist in making timely follow up of customers‟ queries received by the
Authority until their final settlement;
vi. To develop individual performance objectives and targets in consultation with the immediate superior as part of performance agreement;
vii. To prepare and submit weekly, monthly, quarterly and annual progress reports for activities that fall under his/her section;
viii. To make sure that the call center is properly working;
ix. To provide customer service information with regard to IRUWASA operations;
x. To identify and escalate priority issues regarding customer services;
xi. To route calls to appropriate departments;
xii. To make follow up on customer calls where necessary;
xiii. To keep records of all conversations at the call center database in a comprehensible way;
xiv. To complete call logs; and
xv. To perform any other related duties as may be assigned by the Supervisor.
QUALIFICATIONS AND EXPERIENCE
Holder of Diploma or Ordinary Diploma NTA Level 6 in Business Administration (Marketing), Commerce in Marketing, Mass Communication from a recognized Institution.
REMUNERATION: Salary Scale: IWAS 2 as per IRUWASA Scheme of Service.
GENERAL CONDITIONS
i. All applicants must be Citizens of Tanzania with an age not above 45 years of age except for those who are in Public Service;
ii. All posts are in contract terms of three years;
iii. Applicants must attach an up-to-date Curriculum Vitae (CV) having reliable contacts; postal address/post code, e-mail and telephone numbers;
iv. Applicants should apply on the strength of the information given in this advertisement;
v. Applicants must attach their certified copies of the following certificates:-
• Postgraduate/Degree/Advanced Diploma/Diploma/Certificates;
• Postgraduate/Degree/Advanced Diploma/Diploma transcripts;
• Form IV and Form VI National Examination Certificates;
• Professional Registration and Training Certificates from respective Registration or Regulatory Bodies, (where applicable);
• Birth certificate;
vi. Attaching copies of the following certificates is strictly not accepted:-
• Form IV and form VI results slips;
• Testimonials and all Partial transcripts;
vii. An applicant must upload recent Passport Size Photo in the Recruitment Portal;
viii. An applicant employed in the Public Service should route his application letter
through his respective employer;
ix. An applicant who is retired from the Public Service for whatever reason should not apply;
x. An applicant should indicate three reputable referees with their reliable contacts;
xi. Certificates from foreign examination bodies for Ordinary or Advanced level education should be verified by The National Examination Council of Tanzania (NECTA).
xii. Professional certificates from foreign Universities and other training institutions should be verified by The Tanzania Commission for Universities (TCU) and National Council for Technical Education (NACTE);
xiii. An applicant with special needs/case (disability) is supposed/advised to indicate;
xiv. A signed application lettershould be written either in Swahili or English andAddressed to Secretary, Presidents Office, Public Service Recruitment Secretariat P.O. Box 2320, Utumishi Building at University of Dodoma – Dr. Asha Rose Migiro Buildings – Dodoma.
xv. Deadline for application is 26th April, 2021;
xvi. Only short listed candidates will be informed on a date for interview and;
xvii. Presentation of forged certificates and other information will necessitate to legal action;
HOW TO APPLY: All applications must be sent through Recruitment Portal by using the following address; http://portal.ajira.go.tz/and not otherwise
