Job Positions 10 Customer Service Officer Needed At Barrick Group in Tanzania
Barrick Group in Tanzania is looking for experienced professionals in the following discipline to join our dynamic group so as to launch our operations in which our offices will be opened in Dar es salaam, Mwanza, Arusha and Dodoma, also we have built factories which are in final stage located at kibaha, Pwani region which will be responsible for manufacturing of various products for local and international market across East Africa.
Position: Customer Service Officer (10 Post)
Reports to Customer service Manager
The Customer Service officer attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences.
Responsibilities:
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Place or cancel orders
- Answer questions about warranties or terms of sale
Requirements:
- Diploma or Degree in business management, marketing, or related field
- Minimum experience should be 2 years and above
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
Salary: Competitive package will be offered for qualified candidate.
NOTE:
- Barrick group has no recruitment agent, all applications should be sent within 14 days, starting on 23th March 2021 and deadline for application will be on 5th April 2021 at 5:30pm
- All applicants should mention the position they are applying on subject space of the email
- All interested and qualified Tanzanian should send their applications letter and curriculum vitae only to our email below; hr@barrickgroup.org
- And all applications should be addressed to
Director of Human Resources, Barrick Group,
P.O Box 18699,
Dar es salaam.
