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Job Vacancies at KCB Bank Tanzania August 2022
Job Tittle: Corporate Relationship Manager (CRM) – Arusha
Job Summary:
To achieve business growth for the Bank by acquiring new profitable customers; and selling Corporate Banking products while also promoting sales of other products and services of the Bank to increase wallet share within existing customers. This incorporates prospecting for new business as well as managing customer expectations to sustain strong business relationships.
Job Details:
KEY RESPONSIBILITIES
- Growth in business volumes, customer base and wallet share.
- Adequacy of personal competence to effectively perform Relationship Management tasks.
- Consistency in adherence to and application of established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment.
- Minimization of exposures to and impact of risks associated with KYC, AML and portfolio maintenance.
- Quality of management of customer expectations.
DAILY RESPONSIBILITIES
- To create and manage corporate banking relationships and ensure optimal sells to all the customers being treasury customers, retail by way of joint calls and cross selling. Creatively tailor products to meet individual customer needs.
- Grow the corporate banking customer base by recruiting new customers, and wallet sizing to the existing customers to attain high returns.
- To manage the customers relationships to ensure retention by making sure that all the complain raised by them are resolved within a reasonable and agreed time
- Monitor and ensure that there is no excesses that are not approved.
- Work in close partnership with Credit team, Branch managers, Head Corporate Relationship management, Director Corporate banking to ensure that the credit requests for new and existing facilities are correctly prepared in accordance with KCB and/or group policies.
- After consideration of individual case merits, recommend credit requests for approval to relevant authorities.
- Liaise and provide leadership to corporate bankers in areas of expertise, particularly in regards to provision of facilities to customers.
- Provide feedback to the unit head relationship management and Corporate Director, or relevant parties in regards to facilities in KCB.
- Responsible for delivering a service to customers that matches the Bank’s mission statement.
- Be conversant with the KYC requirements. Undertake actions to ensure compliance and report suspicions. Exercise due care and diligence in ensuring all anti-money laundering and KYC requirements are complied with.
REQUIREMENTS:
- University degree or its equivalent and relevant professional qualification in Banking, Accounting or Finance.
- Three years of experience with similar responsibilities
- Practical experience in use of Microsoft Office Packages
APPLICATION INSTRUCTIONS: CLICK HERE TO APPLY
Job Tittle:Unit Head, Corporate Relationship Management
Job Summary:
To provide leadership and guidance to a team of Corporate Banking Relationship Managers and Corporate Bankers with the objective of growing business in terms of the loan book, deposits, customer base and income from a given set of customer portfolio and by prospecting and signing up new customers. Effective account relationship management resulting in optimization of customer satisfaction, retention and wallet share through selling multiple solutions from the entire bank’s product range is critical
Job Details:
KEY RESPONSIBILITIES
- Growth in business volumes, customer base and income.
- Quality of leadership experienced by the team and how effectively that translates into conducive work environment and employee satisfaction.
- Adequacy of personal and staff competence to effectively perform team’s tasks.
- Minimization of exposures and impact of risks associated with KYC, AML and portfolio maintenance.
- Effectiveness of CRM team structure and application of established systems (policies, processes, procedures and tools) for optimal efficiency, compliance resource utilization and cost containment.
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DAILY RESPONSIBILITIES
- Prospecting for and acquiring new customers.
- Monitoring and ensuring high quality/ consistent service delivery and target response times to credit requests and other service related requests in line with set quality standards.
- Organic growth from existing team portfolio to meet set targets.
- Business development through proactive business development to prospects;-
- through an effective call program to both existing and prospects, explore/review opportunities in order to grow corporate balance sheet.
- monitoring the performance of existing portfolio and ensuring that the team undertakes thorough appraisal to minimize bank exposure,
- maintains the highest standards of credit quality in order to identify NPLs and agree on acceptable exit plan.
- Seeking opportunities to grow ancillary income.
- Seeking ‘cross-selling’ opportunities for other products and services through marketing KCB’s products to existing and prospective customers
- Maintenance of high team morale and motivation through:
- professional leadership and guidance,
- team building activities to develop team work to ensure highest degree of co-operation and productivity.
- networking and development of efficient market intelligence for use by the team.
- Monitoring credit facilities of the team portfolio to ensure that credit renewals, extensions and cancellations are effected promptly.
- Liaise and provide leadership to Corporate Relationship Managers and Corporate Bankers in areas of expertise, particularly in regards to customer satisfaction and adherence to bank rules and procedures.
- Work in close partnership with Credit team, Branch Managers, Director Corporate Banking to ensure that the credit requests for new and existing facilities are correctly prepared in accordance with KCB and/or group policies.
- Be conversant with the KYC requirements. Undertake actions to ensure compliance and report suspicions. Exercise due care and diligence in ensuring all anti-money laundering and KYC requirements are complied with.
REQUIREMENTS:
- University Degree preferably in Business Managements i.e. Accounting, Finance, Marketing
- Associate of Chartered Institute of Bankers (or equivalent) or MBA is an added advantage.
- Eight years’ experience in banking with at least five years in Corporate Banking related role
- Proven leadership and people management skills with a high level of commitment and enthusiasm
- Good communication, negotiation and presentation skills
Application Deadline is 28th August 2022
APPLICATION INSTRUCTIONS: CLICK HERE TO APPLY
